If you find that you won’t be able to make mortgage payment

If you find that you won’t be able to make mortgage payment by the due date, you should contact your lender or servicer right away, before you miss your payment due date or make a partial payment. Your mortgage servicer is the company that sends you the bill for your mortgage payment. Write down all the steps you take, such as any phone calls you make and who you talk with, emails you send, and what types of information or documents you have shared. If you need help to figure out your options for catching up with future mortgage payments, contact a HUD-approved housing counselor through the Federal Making Home Affordable at https://www.makinghomeaffordable.gov/pages/default.aspx